Efficiency at Scale: How Imagen Dental Partners Achieved a 300% Boost in Payment Posting Productivity

About the Company

Imagen Dental Partners is a dental partnership organisation supporting over 120 practices across the United States. Built on the principles of transparency, credibility, and peer validation by dentists, for dentists, Imagen is committed to helping practitioners grow their business without sacrificing independence. Their model creates long-term wealth through true ownership and equity opportunities, while protecting clinical autonomy and preserving each practice's unique identity.

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The Challenge

With a network of over 120 dental practices, Imagen's centralised revenue cycle team faced a growing operational bottleneck. Manual payment posting was unsustainable at scale; one payment poster could manage only 5 practices per 40-hour workweek. Resulting in:

• Mounting backlogs with no clear path to resolution
• Regularly missing EOBs and login credentials
• Delayed cash flow across practice locations

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The Solution

Imagen Dental Partners first adopted Remit AI in 2023, quickly recognising its impact on operational efficiency. Building on this success, they began a deliberate, phased implementation of Autoposting AI in 2025. This careful ramp-up, starting with a few locations, was key to eliminating manual payment posting issues, reducing delays, and accelerating cash flow across all locations.

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The Results

300% Increase in Team Productivity

One poster now manages 4× more practices in the same working week.

"Previously, one poster could only manage payment posting for about five locations, but now a poster can handle around 20 locations, marking a huge impact."

^{Rebecca Bookman, Manager Payment Posting & Credit Balances}

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120 Hours Saved Weekly

That's the equivalent of 3 full-time employees, without adding headcount.

"The efficiency gained from Remit AI has allowed our team to address existing backlogs, such as missing EOBs and log-ins, and reassign more offices to team members who can handle the increased volume."

^{Bella Zaritsky, Sr. Director Revenue Cycle Management}

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80% of Payments Posting Automated,
With 99.95% Accuracy

Remit AI now handles the vast majority of routine postings, freeing the team to focus on exceptions and complex claims.

A key reason for the high automation rate is the accuracy behind it. The bot operates strictly on business rules without making assumptions, significantly reducing the risk of human error when analyzing EOBs. 

"Remit AI is currently posting close to 80% of our payments, enabling us to centralize more offices starting in Q2 of this year."

^{Bella Zaritsky, Sr. Director Revenue Cycle Management}

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Improved Team Satisfaction & Smarter Workflows

Automation hasn't just saved time; it has also improved the day-to-day experience of the posting team. With routine tasks handled, staff can focus on what requires human judgment.

"A major benefit is the bot's ability to attach EOBs, a feature highly valued by office managers. The automation of straightforward tasks allows the team to focus more on claims requiring additional information, enabling quicker identification and fixing of root cause issues."

^{Emily Morgan, RCM Posting Supervisor}

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Ease of Implementation & Ongoing Support

Transitioning to automated posting can feel daunting, but Imagen's team found the experience refreshingly smooth, with Zentist's engineering team consistently responsive throughout rollout and beyond.

"I was pleasantly surprised and satisfied with the swift responses and fixes provided by the engineers when implementing new features or making changes, even when requests were not always straightforward."

^{‍Emily Morgan, RCM Posting Supervisor}

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Strategic Rollout & What’s Next

Imagen Dental Partners' adoption of Autoposting AI didn't happen overnight, and that was by design.

The rollout started slowly, with only a limited number of locations initially activated. This deliberate pace allowed the team to observe the system in action, build trust in the automation, and course-correct where needed before expanding further.

As confidence grew and the process matured, the rollout gained momentum-  accelerating from a cautious proof of concept to a scaled, expanded deployment.

• Current Momentum:
  121 locations are currently onboarded on Remit AI, with 58 benefiting from the Autoposting AI module.
• Q2 Roadmap:
  An additional 22 locations are scheduled to go live by the end of Q2.

With Remit AI deeply embedded in their revenue cycle operations, Imagen Dental Partners is accelerating their centralisation strategy, onboarding more offices and scaling with confidence, knowing their posting infrastructure can grow with them.