How Northstar Dental Partners Optimized RCM, Streamlined Cash Flow, and Increased Revenue Collections with Remit AI

About Northstar Dental Partners

Northstar Dental Partners, a family-founded dental organization established in 1977, has grown into a values-driven DSO with a focus on preserving the legacies of transitioning dentists. By 2013, they began expanding through de novo offices, ultimately supporting multiple locations while maintaining a strong commitment to staff, patients, and community.

Challenge

As Northstar Dental Partners expanded, managing financial and claim workflows across multiple locations became increasingly challenging. With plans to grow even further, they faced hurdles in managing the operational and financial complexities: their outdated, manual RCM system made it difficult to streamline claim management, access consolidated data, and manage revenue cycle processes efficiently across all locations. The team also faced specific pain points related to bank deposits and denial management.

“We’ve been looking into different vendors to do the direct deposit. That is something we’ve been wanting to do for a long time. We wanted to get checks in the bank and get those bank deposits quickly. We wanted to get the denials resolved and work on them promptly, so we do not have to wait for mail to come in,”

^{said Jany Reyes, Insurance and Credentials Director.}

The Northstar team was seeking for a unified solution that could centralize financials, provide real-time financial insights through a single dashboard, and streamline cash flow management. Without an integrated, automated approach, these inefficiencies hampered their ability to make data-driven decisions, delayed operations, and hindered their growth trajectory.
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Solution

To address Northstar Dental Partners’ operational challenges and support their growth goals, Zentist implemented Remit AI - a comprehensive, cloud-based revenue cycle management solution tailored to their needs. 

The platform offered seamless integration with their existing systems, ensuring a smooth transition without disrupting ongoing operations:

Consolidated Dashboard & Analytics

A centralized, real-time dashboard provided Northstar with a unified view of their financial data across all locations. This enhanced visibility allowed the team to track key metrics like cash flow, bank deposits, and denials in one place. With actionable insights at their fingertips and customized reports, decision-making became data-driven and more efficient.

Enhanced Cashflow through Automated Payment Matching & Denial Management

By leveraging advanced algorithms, Remit AI automated the process of matching payments with EOBs within tight timeframes across various insurance payers, and provided denial details at a procedure level. This reduced manual errors and administrative workload, while accelerating cash flow management and expedited bank deposits.

“I like that it’s very accurate, that I can view EOBs for claim payments as soon as insurance processes it and it’s the same for claim denials. Also, if we encounter an issue, it’s resolved within 24-48 hours.”

^{Jany Reyes, Director of Insurance and Dental RCM
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Seamless Integration

Remit AI’s flexibility ensured compatibility with Northstar’s existing practice management software, minimizing the need for additional training and operational disruptions.

As Jany highlighted, the team “had like two training sessions and started to use it immediately,” reflecting the platform’s user-friendly nature and ease of implementation.
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Results: Measurable Impact of Remit AI on Northstar Dental Partners

By integrating Remit AI, Northstar gained the tools they needed to streamline claim management, access consolidated data, and manage revenue cycle processes efficiently across all locations.

Centralized Reports

Remit AI's unified dashboard provided real-time, centralized insights into financial data across all Northstar locations. This streamlined oversight allowed for faster and more informed decision-making, improving operational transparency and simplifying management across their expanding network.

"For me, it’s analytics. For example, I can see how many denials we have, how many denials my insurance coordinators have worked on. I can also see how much [money] is in the bank, how much is waiting to be posted."

^{Jany Reyes, Director of Insurance and Dental RCM}

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Improved Cash Flow & Faster Bank Deposits

With Remit AI's automated payment matching and posting, Northstar experienced quicker bank deposits, reducing waiting times caused by manual processing or mail delays. This ensured their cash flow remained predictable and reliable.

Over six months of using Remit AI, Northstar reduced AR days by 39.47%, from 38 to 23. Shortened AR days meant faster payments, providing Northstar with greater liquidity to support daily operations and cover expenses without delays. This improved cash flow enhanced operational stability and the ability to reinvest into business expansion and improvements.

With Remit AI's automated payment matching and posting, Northstar experienced quicker bank deposits, reducing waiting times caused by manual processing or mail delays. This ensured their cash flow remained predictable and reliable.

Increased Revenue

The combination of faster claims processing, higher denial resolution rates, and reduced manual errors contributed to increased revenue per patient. The reduced time for accounts receivable while also addressing denials timely and accurately, helped optimize collections, minimizing revenue leakage and creating opportunities for reinvestment into growth.

“With Remit AI, we have a higher revenue collection rate from each patient. I’ve been tracking monthly on what has been coming in on a patient line.”

^{Jany Reyes, Director of Insurance and Dental RCM
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Conclusion

By implementing Remit AI, Northstar Dental Partners significantly improved their revenue cycle management processes, achieving streamlined operations, faster bank deposits, and improved cash flow. This scalable solution not only addressed Northstar’s operational challenges but also supported their growth objectives, allowing them to expand with confidence while maintaining their commitment to exceptional patient care. As Northstar continues to grow, the measurable impact of Remit AI demonstrates its role as a trusted partner in optimizing financial processes and driving long-term success.

“We were using it for about 6 months before we decided to expand with another 10 locations. I do like the platform a lot. I think it’s user friendly. We were happy with it, we liked the results, that’s why we decided to enroll in the other offices.”

^{Jany Reyes, Director of Insurance and Dental RCM}